Refund Policy

We want LifePins to feel right for your family. If it isn't, we'll give your money back — no awkward conversations required.

30-day money-back guarantee

You can request a full refund on any LifePins Family Plus subscription payment within 30 daysof the order date. This applies to both monthly (£1) and annual (£10) plans.

How to request a refund

Refunds are processed by our Merchant of Record, Paddle. To request one, visit paddle.net and look up your order using the email address you used at checkout, or reply to any LifePins receipt email. You can also email us at hello@lifepins.app and we will forward the request to Paddle on your behalf.

Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Cancelling your subscription

You can cancel your subscription at any time through paddle.net or from your LifePins account settings. Cancelling stops the next renewal; you keep access to Family Plus until the end of the period you've already paid for.

Questions

For anything else, contact hello@lifepins.app and a real human (probably Sean) will get back to you.